Cookie Policy

Effective Date: November 2024

At Capital Refund House (operated by Crefund Limited), we are committed to transparency about how we use cookies and similar technologies on our website, www.actionfraud.org.uk (“the Website”). This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help the website recognise your device and enhance your browsing experience. Cookies may store preferences, session data, and other information.

2. Types of Cookies We Use

a) Essential Cookies

These cookies are necessary for the proper functioning of the Website. Without these cookies, certain services or features may not be available.

Examples:

• Enabling you to navigate the Website and access secure areas.

b) Performance Cookies

These cookies collect anonymous data about how visitors use the Website. We use this information to improve the Website’s functionality and user experience.

Examples:

• Tracking page views and interactions to identify popular sections.

c) Functional Cookies

These cookies allow the Website to remember your preferences and provide enhanced, personalised features.

Examples:

• Remembering your language or region settings.

d) Targeting/Advertising Cookies

These cookies track your browsing habits to deliver relevant advertisements based on your interests.

Examples:

• Displaying tailored ads or preventing repetitive advertisements.

e) Third-Party Cookies

We may use cookies from third-party services, such as analytics tools (e.g., Google Analytics), to better understand Website performance and user behaviour.

3. Why We Use Cookies

We use cookies to:

1. Ensure the Website functions correctly.
2. Provide a seamless and personalised user experience.
3. Analyse Website performance and usage trends.
4. Deliver relevant advertising and content.

4. Managing Cookies

a) Consent to Cookies

By using our Website, you consent to the use of cookies as described in this policy.

b) How to Manage Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the Website.

Here’s how to manage cookies in popular browsers:

• Google Chrome: Manage cookies in Chrome
• Mozilla Firefox: Manage cookies in Firefox
• Safari: Manage cookies in Safari
• Microsoft Edge: Manage cookies in Edge

5. Third-Party Cookies

Some cookies on the Website are placed by third-party services we use, such as analytics providers and advertising networks. These third parties may collect data about your online activities over time and across different websites.

Third-Party Tools We Use:

• Google Analytics: Tracks and reports website traffic. Learn more about Google Analytics cookies.

6. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised “Effective Date.”

7. Contact Us

If you have questions about this Cookie Policy or how we use cookies, please contact us:

• Email: info@actionfraud.org.uk
• Postal Address: 301 Tea Factory Office 317, St Peters Square, Fleet Street, Liverpool, Merseyside., L1 4DQ

By continuing to use the Website, you agree to our use of cookies as described in this policy. Thank you for choosing Capital Refund House.