Privacy Policy

Effective Date: November 2024

Crefund Limited (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using www.actionfraud.org.uk (“the Website”). Please read this Privacy Policy carefully. By accessing or using the Website, you agree to the terms described herein.

1. Who We Are

Crefund Limited is a claims management company authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 839005. Our primary mission is to provide advice on fraud claims in England and Wales and to assist individuals in recovering money lost to fraud.

If you have questions or concerns about this Privacy Policy, you can contact us:

• Email: info@actionfraud.org.uk

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide

• Contact Information: Name, email address, phone number, and postal address.
• Claim Information: Details regarding your fraud claim, including financial data or documents related to the claim.
• Communication Details: Information shared through emails, phone calls, or forms submitted on the Website.

b) Automatically Collected Information

• Device Data: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on the Website, and interaction patterns.
• Cookies: Data collected via cookies and similar technologies. (See our Cookie Policy for more details.)

3. How We Use Your Information

We use your information to:

1. Provide Services: Process fraud claims and assist in recovering money lost to fraud.
2. Communication: Respond to inquiries, send updates on claims, and provide advice.
3. Compliance: Fulfill legal obligations under FCA regulations and applicable UK laws.
4. Improve Services: Analyse Website usage for performance and functionality improvements.
5. Marketing: With your consent, send newsletters, updates, or promotional materials.

4. Legal Basis for Processing

We process your data based on:

• Consent: When you provide explicit consent (e.g., subscribing to newsletters).
• Contractual Necessity: When processing is necessary to provide requested services.
• Legal Obligations: Compliance with FCA regulations and other legal requirements.
• Legitimate Interests: Improving our services and understanding user needs.

5. Sharing Your Information

We may share your data with:

• Regulatory Bodies: Such as the FCA, when required by law.
• Third-Party Service Providers: For IT support, data storage, or analytics services.
• Legal Authorities: If required by law or to protect our legal rights.
• Other Parties with Your Consent: For purposes explicitly approved by you.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under UK data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain circumstances.
• Restriction: Request limits on how we process your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdrawal of Consent: Revoke consent for data processing at any time.

To exercise your rights, contact us.

8. Security

We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, or loss. However, no online system can guarantee absolute security.

9. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and collect analytics data. For details, refer to our Cookie Policy.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal data.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

12. Complaints

If you believe we have not addressed your data protection concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

Thank you for trusting Crefund Limited and www.actionfraud.org.uk. Your privacy is our priority.